Shipping & Returns

All of your orders are packed with love & care, shipped directly from Nambour, Sunshine Coast QLD.

 

SHIPPING WITHIN AUSTRALIA

All orders will be provided with a tracking number

Please allow 1-3 days for processing

Delivery times: 7-14 days for standard post and 1-3 days for express post

Delivery costs: $10 standard + tracked / $15 express + tracked.

 

Wild Bug Art will not be accountable for any shipping delays made by Australia post

 

 

RETURNS

Returns are only accepted if the product has arrived damaged or broken.

In this case please contact us within 24 hours of delivery. If the product is not fixable or available please allow up to 12 days for a new replacement/exchange or refund.

Wild Bug Art will pay the shipping and handling costs.

 

EXCHANGES 

Unfortunately exchanges or a change of mind wont be accepted.

 

Lost or Stolen Packages

Wild Bug Art will not be accountable for any lost or stolen packages. Once it has been shipped, anything that follows is out of our control and you will need to dispute this with Australia post with the provided tracking number.

Please make sure you enter the right shipping address on checkout as we will not be accountable if your package has already been shipped. If you have only just placed your order within 24 hours please email us immediately and we will do our best to rectify this.